Contact information

Last updated on May 18, 2026.

Have questions about an order, product details, or need support? Our team is here to help you. Reach out to us through any of the channels below:

Customer Support Channels

• Legal Business Name: Shirui Trades

• Brand Name: The Shirui Studio.

• Email Support: hi@theshiruistudio.com

• Phone Number: +91 6009706055

• Physical Operating Address: Shirui Trades, 311, 1st floor, Thangal bazar, Imphal, Manipur-795001

Office & Support Hours

• Operating Hours: Monday – Saturday, 9:00 AM – 6:00 PM (IST)

• Response Time: We strive to respond to all inquiries within 24 to 48 hours. Please note that responses are handled during our standard working hours, and minor delays may occur during high-volume periods.

Order Support Assistance

For faster processing of your query, please include the following details in your email:

• Your official Order Number (e.g., #1001)

• A clear description of the query or issue

• Supporting images or a continuous unboxing video if you are reporting a defect or damaged delivery, so our team can resolve it immediately.